Privacy Policy

Effective Date: August 5, 2025

Website: smtpgo.com.au

1. Overview

This Privacy Policy explains how SMTPGO Pty Ltd (“SMTPGO”, “we”, “us”, “our”) collects, uses, discloses, and protects personal information when you use our website and services, including API and SMTP access for sending email.

By using smtpgo.com.au, you consent to this Privacy Policy.

2. Information We Collect

a. Account Information

• Name
• Email address
• Password (encrypted)
• Company name (optional)
• IP address during login

b. Billing Information (for paid accounts)

• Name and contact details
• Payment method (via secure third-party processor)
• Transaction records

c. Email Sending Metadata

• Sender and recipient email addresses
• Subject lines and headers
• IP address, sending domain, timestamps
• Delivery/bounce/spam metrics

❗ We do not read or store full email content unless necessary for diagnostics or abuse investigations.

d. Logs and Analytics

• Usage logs (API calls, SMTP connections)
• DNS verification activity
• Error reports and performance metrics
• Browser/user agent for frontend access

3. How We Use Your Information

• Provide and operate our email delivery service
• Authenticate user access and prevent abuse
• Monitor and improve deliverability and server health
• Communicate service-related updates or outages
• Comply with legal obligations and anti-spam laws
• Detect and investigate suspicious or abusive activity

4. Legal Basis for Processing (GDPR)

If you're in the EU or UK, our legal bases include:

• Contract: To provide the service you signed up for
• Consent: For optional features or communications
• Legal obligation: To comply with tax, fraud, or abuse laws
• Legitimate interests: To maintain platform security and performance

5. Data Sharing and Disclosure

We may share limited data with trusted third parties, such as:

Purpose	Provider Example
Payment processing	Stripe, PayPal
Analytics	Plausible, Matomo
Cloud hosting	AWS, Linode, DigitalOcean
Abuse protection	Spamhaus, DNSBL providers

We do not sell or rent your personal data.

We may disclose information if required by law, court order, or to prevent fraud or abuse.

6. Data Storage and Retention

• Emails and logs are stored on secure servers in Australia or approved international locations
• Account metadata may be retained as long as necessary for compliance or auditing
• You may request deletion of your account and associated personal data at any time

7. Data Security

• TLS encryption (SMTP and web)
• Secure hashing for passwords
• Firewalled infrastructure and access controls
• Abuse rate limiting and anti-spam protections

8. Cookies and Tracking

SMTPGO uses minimal, privacy-respecting cookies for:

• Session management (login/auth)
• Security features (CSRF protection)
• Usage analytics (optional and anonymized)

We do not use third-party tracking or ad networks.

9. Your Rights (GDPR / Australian Privacy Act)

You may:

• Access the personal data we hold about you
• Request correction or deletion
• Withdraw consent for optional features
• Export your data (data portability)
• File a complaint with your local data authority

To exercise these rights, contact: privacy@smtpgo.com.au

10. International Users

If you are located outside of Australia, your data may be processed in Australia or other countries with adequate data protection standards. We apply the same high standard of care regardless of location.

11. Children’s Privacy

SMTPGO is not intended for use by anyone under 18. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be announced on our website or emailed to users.

13. Contact Us

SMTPGO Pty Ltd
Email: privacy@smtpgo.com.au
Website: https://smtpgo.com.au