Privacy Policy
Privacy Policy
Effective Date: August 5, 2025
Website: smtpgo.com.au
1. Overview
This Privacy Policy explains how SMTPGO Pty Ltd (“SMTPGO”, “we”, “us”, “our”) collects, uses, discloses, and protects personal information when you use our website and services, including API and SMTP access for sending email.
By using smtpgo.com.au, you consent to this Privacy Policy.
2. Information We Collect
We collect the following types of information:
a. Account Information
Name
Email address
Password (encrypted)
Company name (optional)
IP address during login
b. Billing Information (for paid accounts)
Name and contact details
Payment method (via secure third-party processor)
Transaction records
c. Email Sending Metadata
Sender and recipient email addresses
Subject lines and headers
IP address, sending domain, timestamps
Delivery/bounce/spam metrics
❗We do not read or store full email content unless necessary for diagnostics or abuse investigations.
d. Logs and Analytics
Usage logs (API calls, SMTP connections)
DNS verification activity
Error reports and performance metrics
Browser/user agent for frontend access
3. How We Use Your Information
We use your information to:
Provide and operate our email delivery service
Authenticate user access and prevent abuse
Monitor and improve deliverability and server health
Communicate service-related updates or outages
Comply with legal obligations and anti-spam laws
Detect and investigate suspicious or abusive activity
4. Legal Basis for Processing (GDPR)
If you're in the EU or UK, our legal bases include:
Contract: To provide the service you signed up for
Consent: For optional features or communications
Legal obligation: To comply with tax, fraud, or abuse laws
Legitimate interests: To maintain platform security and performance
5. Data Sharing and Disclosure
We may share limited data with trusted third parties, such as:
Purpose Provider Example
Payment processing Stripe, PayPal
Analytics Plausible, Matomo
Cloud hosting AWS, Linode, DigitalOcean
Abuse protection Spamhaus, DNSBL providers
We do not sell or rent your personal data.
We may disclose information if required by law, court order, or to prevent fraud or abuse.
6. Data Storage and Retention
Emails and logs are stored on secure servers in Australia or approved international locations.
Account metadata may be retained as long as necessary for compliance or auditing.
You may request deletion of your account and associated personal data at any time.
7. Data Security
We use industry-standard security measures:
TLS encryption (SMTP and web)
Secure hashing for passwords
Firewalled infrastructure and access controls
Abuse rate limiting and anti-spam protections
8. Cookies and Tracking
SMTPGO uses minimal, privacy-respecting cookies for:
Session management (login/auth)
Security features (CSRF protection)
Usage analytics (optional and anonymized)
We do not use third-party tracking or ad networks.
9. Your Rights (GDPR / Australian Privacy Act)
You may:
Access the personal data we hold about you
Request correction or deletion
Withdraw consent for optional features
Export your data (data portability)
File a complaint with your local data authority
To exercise these rights, contact: privacy@smtpgo.com.au
10. International Users
If you are located outside of Australia, your data may be processed in Australia or other countries with adequate data protection standards. We apply the same high standard of care regardless of location.
11. Children’s Privacy
SMTPGO is not intended for use by anyone under 18. We do not knowingly collect personal information from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Significant changes will be announced on our website or emailed to users.
13. Contact Us
SMTPGO Pty Ltd
Email: privacy@smtpgo.com.au
Website: https://smtpgo.com.au